Thank you for shopping at M SHOP. Please read this Delivery Policy carefully before making any purchases. By purchasing from M SHOP, you agree to be bound by the terms and conditions outlined in this policy.

1. Shipping Rates and Methods

We offer shipping to addresses within Malaysia only. Shipping rates and delivery times may vary depending on the destination, weight, and size of the package. During the checkout process, you will be provided with shipping options and their associated costs.

2. Order Processing Time

Orders are typically processed and dispatched within 1-3 business days from the date of purchase, excluding weekends and public holidays. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

3. Delivery Times

Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided to you during the checkout process. Please note that these are estimates only and actual delivery times may vary due to factors beyond our control, such as customs clearance delays or unforeseen weather conditions.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your order's delivery status. Please ensure that you provide a valid email address during checkout to receive these notifications.

5. Delivery Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional charges may apply for re-routing or re-delivery of packages due to incorrect address information.

6. Delivery Confirmation

Delivery is considered complete once the package has been delivered to the address provided during checkout, as evidenced by the tracking information provided by the shipping carrier. We are not responsible for lost or stolen packages after delivery confirmation.

7. Contact Us

If you have any questions or concerns about our Delivery Policy, please contact us at help@mshop.asia.